Question 1

What is ERES?

Accepted Answer

ERES is a cloud ERP and business management system. It runs accounting, inventory, point of sale, purchase and sales orders, CRM, expenses, assets, payroll and workforce operations for a business on a single ledger, so every module reports from the same numbers.

Question 2

Is ERES an ERP system or accounting software?

Accepted Answer

Both. ERES is built on a full double-entry accounting engine — chart of accounts, vouchers, trial balance, balance sheet and income statement — and the ERP modules for inventory, POS, trade, HR and payroll post into that same ledger. You can run ERES purely as accounting software and switch on the other modules as you need them.

Question 3

Who is ERES for?

Accepted Answer

ERES is designed for businesses of all sizes in Pakistan, from small retailers and service providers to distributors, contractors and manufacturing companies. Whether you're a startup or an established enterprise, ERES can scale to meet your needs.

Question 4

How do I log in to ERES?

Accepted Answer

Sign in at eres.cloud/login with the email and password for your ERES account. If your organization uses its own workspace address, you can also sign in there. Forgot your password? Use the reset link on the login page, or ask your organization's administrator to re-send your invite.

Question 5

Is ERES compliant with Pakistani tax regulations?

Accepted Answer

Yes, ERES is fully compliant with Pakistani GST regulations. We provide automated GST calculations, tax reports compatible with FBR requirements, and regular updates to ensure compliance with changing regulations.

Question 6

Can I access ERES from my mobile phone?

Accepted Answer

Yes, ERES is fully responsive and works on all devices including smartphones and tablets. You can manage your business from anywhere with an internet connection.

Question 7

How much does ERES cost?

Accepted Answer

ERES offers three plans: Starter at Rs 2,999/month, Professional at Rs 7,999/month, and Enterprise at Rs 15,999/month. We also offer yearly plans with a 20% discount. Visit our pricing page for detailed feature comparisons.

Question 8

Can I request a demo before choosing a plan?

Accepted Answer

Yes, our team can walk you through accounting, POS, inventory, workforce management, payroll, and reporting so you can choose the right setup for your business.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, bank transfers, and mobile payment options including JazzCash and EasyPaisa.

Question 10

Can I change my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any difference in pricing.

Question 11

Is there a refund policy?

Accepted Answer

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with ERES, contact us within 30 days for a full refund.

Question 12

How does the WhatsApp integration work?

Accepted Answer

You can connect your WhatsApp Business account to ERES and send invoices and documents directly to your suppliers and clients. Each organization manages their own WhatsApp connection, and all chat history is organized per party for easy reference.

Question 13

Can I import my existing data?

Accepted Answer

Yes, ERES supports importing data from Excel and CSV files. You can import your chart of accounts, suppliers, clients, and opening balances. Our support team can assist with data migration.

Question 14

Does ERES support multiple users?

Accepted Answer

Yes, depending on your plan, you can have multiple users with role-based access control. Assign different permissions to different team members based on their responsibilities.

Question 15

Can I create custom reports?

Accepted Answer

Yes, ERES allows you to create custom reports and export data in various formats including PDF, Excel, and CSV. You can also schedule automated report deliveries.

Question 16

Is there an inventory management feature?

Accepted Answer

Yes, ERES includes inventory management with stock tracking, movement history, and low stock alerts. You can manage multiple warehouses and track inventory across different locations.

Question 17

Does ERES handle purchases and sales orders?

Accepted Answer

Yes. ERES covers the full trade cycle: raise a purchase order against a supplier, receive it into inventory, and post the bill; or raise a quotation and sales order for a customer, convert it to an invoice, and track the payment. Multiple orders can be combined onto a single invoice, and every step posts to the ledger automatically.

Question 18

Does ERES include a CRM?

Accepted Answer

ERES includes lead and customer management — capture leads (including from the mobile app), track them through to a customer record, and see each party's live receivable balance, transaction history and shared documents in one place. Customers and suppliers also get their own portals.

Question 19

Does ERES include point of sale?

Accepted Answer

Yes, ERES includes a POS screen for creating counter sales from inventory, printing receipts, and posting paid orders into the accounting flow.

Question 20

Can ERES manage field teams and shifts?

Accepted Answer

Yes, ERES includes workforce management for rosters, shifts, site visits, attendance, mobile check-ins, route maps, and field activity monitoring.

Question 21

Is my data secure with ERES?

Accepted Answer

Absolutely. We use bank-level 256-bit SSL encryption for all data transmission. Your data is stored in secure, SOC 2 compliant data centers with regular security audits.

Question 22

Do you backup my data?

Accepted Answer

Yes, we perform automatic daily backups of all your data. Additionally, you can export your data at any time for your own backup purposes.

Question 23

Who owns my data?

Accepted Answer

You own your data. We never share or sell your business data to third parties. You can export or delete your data at any time.

Question 24

Is ERES compliant with data protection laws?

Accepted Answer

Yes, ERES complies with Pakistani data protection regulations and follows international best practices for data privacy and security.

Question 25

What support options are available?

Accepted Answer

We offer email support for all plans, priority support for Professional plans, and 24/7 phone support for Enterprise customers. We also have an extensive knowledge base and video tutorials.

Question 26

Do you provide training?

Accepted Answer

Yes, we provide onboarding training for new customers. Enterprise plans include dedicated training sessions for your team.

Question 27

How quickly do you respond to support requests?

Accepted Answer

We aim to respond to all support requests within 24 hours. Professional and Enterprise customers receive priority responses.

Question 28

Is there documentation available?

Accepted Answer

Yes, we have comprehensive documentation, video tutorials, and a knowledge base to help you get the most out of ERES.

Frequently Asked Questions About ERES

General Questions

Pricing & Billing

Features & Functionality

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Support & Training

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